Change of mind returns / Store credit:
Your satisfaction is our number one priority however, please choose carefully as we do not refund or exchange simply because you changed your mind or the product was not what you expected.
However, if you wish to return products in their original packaging and in saleable condition we will provide you with a store credit for the purchase price less delivery fee. A restocking fee of 20% will apply.
Please contact us†to obtain a Return Authorisation Number as no returns can be accepted without one.†We will provide you with a store credit only when we receive the returned product. Return postage is at your expense.
Store credits must be used within 12 months of issue. Store credits may only be used to purchase from injex.com.au and are not redeemable for cash.
14. Statutory Conditions and Warranty / Refunds
The Trade Practices Act 1974 (Cth) implies into all consumer contracts certain statutory conditions and warranties which cannot be excluded, restricted or modified. These are in addition to any voluntary warranties offered by the manufacturer. Under the statutory warranty:†We will refund, repair or replace if the product you receive – doesn’t match the sample or description, doesn’t do what it is supposed to do or is not of merchantable quality eg. defective or dead-on-arrival (DOA).
Where a refund, repair or replacement is approved under the terms of this warranty, we will pay for, or reimburse you for, any shipping costs to return the original product to us.
Warranty applies to the original product. Replacement product has the same warranty as the original. You must retain your proof of purchase for any manufacturer warranty claims.
We reserve the right to charge you, at our current hourly rate, for the cost of examining the good if our examination reveals that there has not been a breach of statutory conditions or warranties ie. the good is not DOA, not defective or faulty, or if it does match the sample or description.
Refunds will be issued by direct deposit, cheque or PayPal at our discretion.
In order to obtain these remedies:
You must notify us within a reasonable time after you become aware that you wish to make a claim for a breach of condition or warranty in clause 15; generally within 14 days after you have received the product. Please contact us via the help centre. Once contacted we will advise you of the best way to return any products. We may not accept products returned without a Return Authorisation Number.
In some circumstances, we may refund, replace or repair goods that you find have a defect or fault when you have owned or used it for some time but displays a manufacturing defect or fault within a reasonable time during which it should not have developed that defect or fault. Please contact us via the help centre.
A “reasonable time” is the amount of time that is reasonable to expect, given the cost and quality of the item.
Incorrect or defective goods must be returned to us in the condition received with all original packaging. Replacement of good or refund and reimbursement of freight costs will not be made until the original good is received by us and your claim verified.
We aim to process refunds and replacements within 28 days of receipt by us of the original product.
We do not refund, repair or replace where in our reasonable opinion the product becomes unmerchantable due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions, using it in an abnormal way or failure to take reasonable care.
Products damaged in transit must be reported to us within 24 hours of receipt so that we may make a claim under transit insurance. Goods that develop a defect after first use may be covered by manufacturer warranty. You may wish to contact the manufacturer regarding returns and repairs.